This morning a friend of mine and I entered a Starbucks drive-thru. As my friend rolled down the window, we felt a cool morning gust. A young woman’s voice came from the speaker saying, with what may have been the greatest excitement I have heard from anyone throughout the entirety of the pandemic, “Welcome to Starbucks! What can I get for you this morning?”
My friend and I glanced at each other. The woman had sounded completely genuine. It wasn’t a phoney greeting. Yet, the enthusiasm startled us.
“You’re really happy,” my friend acknowledged.Continue reading